Privacy Policy – Matecello.com
At Mates Spirits B.V., we value your privacy and process personal data in accordance with the General Data Protection Regulation (GDPR / AVG). Privacy notices should explain what personal data is processed, on what basis, for what purpose, how long it is kept, and what rights people have.
1. Who we are
Mates Spirits B.V.
KvK: 73299502
VAT: NL859447200B01
Address: Industrieweg 120, 3044AT, Rotterdam
Email: info@drinkwithmates.com
Website: www.drinkwithmates.com
2. Personal data we collect
We may process the following data:
- name
- billing and shipping address
- email address
- phone number
- payment details or payment status
- order details
- date of birth or age confirmation where relevant for alcohol sales
- IP address and website usage data
- correspondence and customer service requests
3. Why we process your data
We process your data for the following purposes:
- to process and deliver your order
- to contact you about your order
- to verify age where required for alcohol sales
- to handle returns, refunds and complaints
- to improve our website and services
- to comply with legal and tax obligations
- to send newsletters or marketing messages, if you have given consent or where otherwise permitted by law
4. Legal bases
We process personal data on one or more of the following legal bases:
- performance of a contract
- compliance with a legal obligation
- legitimate interest
- consent, where required
5. Sharing of data
We may share your data with:
- payment providers
- shipping and logistics partners
- IT and webshop service providers
- accounting or administrative service providers
- government authorities where legally required
We only share personal data where necessary.
6. Retention periods
We do not keep personal data longer than necessary. Certain data may be retained longer where required for tax, accounting or legal obligations.
7. Your rights
Under the GDPR, you may have the right to:
- access your personal data
- correct inaccurate data
- delete data
- restrict processing
- object to processing
- withdraw consent
- request data portability
You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). The AP explains that people must be informed clearly about these rights and how organizations use their data.
8. Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse and unauthorized access.
9. Third-party services
Our website may use third-party services such as payment gateways, analytics tools, email marketing tools and social media integrations. These third parties may process personal data on our behalf or as independent controllers.
10. Changes
We may update this privacy policy from time to time. The most recent version will always be published on our website.
